Privacy policy - LLC «IT-Service»
Privacy policy

Privacy policy

1. General provisions.

These Privacy Policy Statement (hereinafter referred to as the Statement) is an official document of IT-Service LLC, located at:, Samara, st. Ulyanovskaya / Yarmarochnaya, 52/55 (hereinafter referred to as the "Company" / "Operator"), and determines the procedure for processing and protecting information about individuals (hereinafter referred to as Users) using services, information, services, programs (including . loyalty programs) and products of the website located at the domain name (hereinafter referred to as the Site).

Respect for confidentiality is important for the Company, because the purpose of this Privacy Policy is to ensure the protection of human and civil rights and freedoms when processing their personal data, including the protection of the rights to privacy, personal and family secrets, from unauthorized access and disclosure.

We have developed a Privacy Policy that describes how we process personal data - any actions (operations) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization , accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

Relationships associated with the processing of personal data and information about users of the Site are governed by this Regulation, other official documents of the Operator and the current legislation of the Russian Federation.

The processing of personal data is carried out by us on a legal and fair basis, acting reasonably and in good faith and on the basis of the principles:

  • the legality of the purposes and methods of processing personal data;
  • good faith;
  • compliance of the purposes of processing personal data with the purposes predetermined and declared in the collection of personal data, as well as the powers of the Company;
  • correspondence of the volume and nature of the processed personal data, methods of processing personal data to the purposes of processing personal data.

This Privacy Policy governs any type of processing of personal data and personal information (any personally identifiable information and any other information related thereto) about individuals who are consumers of the Company's products or services.

This Policy applies to the processing of personal, personal data collected by any means, both active and passive, both via the Internet and without using it, from persons located anywhere in the world.

2. Collection of personal data.

The purpose of processing personal data is to fulfill the obligations of the Operator to the Users in relation to the use of the Site and its services.

The processing of personal data of users is carried out with the consent of the subject of personal data to the processing of his personal data.

Personal data is understood as any information relating directly or indirectly to a specific or identifiable individual (subject of personal data) and which can be used to identify a specific person or contact him.

We may request personal data from you at any time when you contact the Company. The company may use such data in accordance with this Privacy Policy. It may also combine such information with other information for the purpose of providing and improving its products, services, content and communications.

Below are some examples of the types of personal data that the Company may collect and how we may use such information.

What personal data we collect

We may collect a variety of data / information, including:

  • name, surname, patronymic;
  • date of birth;
  • gender, marital status;
  • mailing address;
  • phone number;
  • email address;
  • information about favorite contacts;
  • information about bank cards (full name, card number).

Personal data may also include additionally provided by the Users at the request of the Operator in order to fulfill the Operator's obligations to the Users arising from the contract for the provision of services. The Operator has the right, in particular, to request from the User a copy of an identity document or other document containing the name, surname, photograph of the User, as well as other additional data that, at the discretion of the Operator, will be necessary and sufficient to identify such User and will allow exclude abuse and violation of the rights of third parties.

When you involve other persons in our events and activities or invite them to communicate with us, the Company may collect the personal data you provide about these persons, such as: name, surname, patronymic, date of birth, postal address, e-mail address and phone number.

When processing personal data, we ensure the accuracy of personal data, their sufficiency, and, if necessary, relevance in relation to the purposes of processing personal data.

3. Storage and use of personal data.

Personal data of Users is stored exclusively on electronic media and processed using automated systems, except for cases when manual processing of personal data is necessary in connection with the fulfillment of legal requirements.

How We Use Your Personal Information

The personal data we collect allows us to send you notifications about new products, special offers and various events. They also help us improve our services, content and communications. If you do not want to be included in our mailing list, you can unsubscribe at any time by informing us at the indicated contacts for feedback, as well as by making changes in the settings of your profile on the site.

From time to time, we may use your personal information to send important notices containing information about changes to our terms, conditions and policies, as well as confirming orders you have placed and purchases made. Since such information is important to your relationship with the Company, you cannot opt ​​out of receiving such messages.

We may also use personal information for internal purposes, such as: conducting audits, analyzing data and various research in order to improve the products and services of the Company, as well as interacting with consumers.

If you participate in a prize draw, competition or similar promotional event, we reserve the right to use the personal information you provide to operate such programs.

Collection and use of non-personal information

We also collect personal data that is not personal - data that does not allow you to directly associate it with any particular person. We may collect, use, transfer and disclose non-personal information for any purpose. Below are examples of non-personal information we collect and how we may use it:

We may collect personal information such as: information about occupation, language, zip code, unique device identifier, location and time zone in which a particular product is used in order to better understand consumer behavior and improve our products , services and communications.

We may also collect personal data / information about what the user is interested in on our website when using our other products and services. Such personal data / information is collected and used to help us provide more useful information to our customers and to understand which elements of our site, products and services are most interesting. For the purposes of this Privacy Policy, aggregate data is treated as non-personal data / information.

If we combine non-personal information with personal information, such aggregate information will be treated as personal information as long as such information is combined.

Identification files (cookies) and other technologies

The website, interactive services and applications, e-mail messages and any other communications on behalf of the Company may use cookies and other technologies, such as: pixel tags, web beacons. These technologies help us better understand user behavior, tell us which areas of our site have been visited by users, and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information.

Our goal in such cases is to provide a more convenient and personal interaction with the Company. For example, knowing your name, we can use it in our communications. Knowing that someone using your computer or device has purchased a particular product or used a particular service, we can better match your advertising and e-mail messages. Ultimately, all this knowledge helps us to provide you with the highest quality service.

If you can disable cookies in the settings of your web browser or mobile device. Please note that some functions of the website may become unavailable after disabling cookies.

As with most websites, we collect some information automatically and store it in statistics files. Such information includes the Internet Protocol (IP) address, browser type and language, ISP information, referral and exit pages, operating system information, date and time stamp, and visit information. We use such information to understand and analyze trends, administer the site, study user behavior on the site, and collect demographic information about our general user base as a whole. The company may use such information for its own marketing purposes.

In some of our e-mail messages, we use interactive links to information posted on the Company's website. When users follow such links, before they arrive at the destination page on our website, their requests are separately registered. We track this “pass-through” data to help us identify interest in specific topics and measure the effectiveness of our communications with consumers. If you prefer not to be tracked in this way, you should not click on text or image links in email messages.

Pixelated tags allow us to send email messages in a consumer-readable format and tell us if such messages have been read. We may use this information to limit or stop sending messages to consumers.

More about cookies

The site uses cookies. Cookies are small data files that are stored on your computer or device when you visit our website. With their help, the web browser remembers information that makes it easier to work with the site and make it more convenient for each user. Knowing how and when you visit our site helps us improve it. The creation of a cookie is only possible if it is allowed in the settings of your web browser.

In any browser, cookies are only available to the website that created them. Other websites will not be able to access these files.

The site uses cookies Yandex. Metrics and Google Analytics that define a visitor's session, identify a unique visitor, track traffic source and navigation. Cookies are also used to maintain a communication session with the user and launch a special animation on the first visit to the site.

Our domain may also include elements that set cookies from third parties.

Selecting the use of cookies

You can set your browser to receive all cookies, to refuse all cookies, or to issue a notification when a cookie is created. The settings for each browser are different, so please refer to the Help or Settings menu of your browser for information on how to change your cookie settings.

4. Transfer of personal data.

Personal data of Users is not transferred to any third parties, except for cases expressly provided for by these Rules.

The processing of the User's personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

The User agrees that the Operator has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, etc., solely for the purposes specified in the "Collection of personal data" section of this Privacy Policy .

When specifying a user or with the user's consent, it is possible to transfer the User's personal data to third parties-contractors of the Operator, subject to such counterparties taking obligations to ensure the confidentiality of the information received, in particular, when using applications.

Applications used by Users on the Site are hosted and maintained by third parties (developers) who act independently of the Operator and do not act on behalf of or on behalf of the Operator. Users are obliged to independently familiarize themselves with the rules for the provision of services and the personal data protection policy of such third parties (developers) before using the respective applications.

The User's personal data can be transferred at the request of the authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

The Operator blocks personal data related to the relevant User from the moment the User or his legal representative or the authorized body for the protection of the rights of subjects of personal data applies for the verification period, in case of revealing inaccurate personal data or illegal actions.

Disclosure of information to third parties

In some cases, the Company may provide certain personal information and data to strategic partners who work with the Company to provide products and services, or to those of them that help the Company sell products and services to consumers. We provide third parties with the minimum amount of personal data necessary only to provide the required service or conduct the required transaction.

Personal information will be provided by the Company only for the purpose of providing consumers with products and services, as well as to improve these products and services, related communications. Such information will not be provided to third parties for their marketing purposes.

To use your personal data for any other purpose, we will ask for your Consent to the processing of your personal data.

Service Providers

The Company provides personal data / information to Companies that provide services such as: processing information, providing loans, fulfilling consumer orders, delivery, other types of consumer services, determining your interest in our products and services, conducting surveys aimed at studying our consumers or satisfaction with the quality of service. These companies are committed to protecting your information regardless of where they are located.

Other persons

The Company may need - in accordance with the law, court order, in court proceedings and / or on the basis of public inquiries or requests from government authorities in or outside the territory of your country of residence - to disclose your personal data. We may also disclose personal data / information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement or other socially important reasons.

We may also disclose personal data / information about you if we determine that disclosure is necessary to enforce our terms and conditions or to protect our activities and our users. Additionally, in the event of a reorganization, merger or sale, we may transfer any or all of the personal information we collect to an appropriate third party.

5. Destruction of personal data.

The user's personal data is destroyed when:

  • deletion by the Operator of information posted by the User, as well as the User's personal page in cases established by the contract of sale (offer);
  • when the subject of personal data withdraws consent to the processing of personal data.

6. Personal data protection.

The Company takes precautions - including legal, organizational, administrative, technical and physical - to ensure the protection of your personal data in accordance with Art. 19 of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data" in order to ensure the protection of the User's personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

When you use certain products, services or applications of the Company or post entries on forums, chats or social networks, the personal information you provide is visible to other users and can be read, collected or used by them. You are responsible for the personal data that you choose to provide, in such cases yourself. For example, if you enter your name and email address in a forum post, this information is public. Please take precautions when using such features.

Integrity and preservation of personal information

By interacting with the Company, you can easily keep your personal data and information up to date. We will store your personal data and information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer period of data and information storage is required or permitted by law.

We do not collect personal information about minors. If we become aware that we have received personal data about a minor, we will take measures to delete such information as soon as possible.

We strongly recommend that parents and other persons under whose supervision are minors (legal representatives - parents, adoptive parents or guardians), to monitor the use of websites by minors.

Third Party Sites and Services

The websites, products, applications and services of the Company may contain links to websites, products and services of third parties. Our products and services may also use or offer products or services of third parties. Personal data and information collected by third parties, which may include information such as location data or contact information, are governed by the privacy practices of those third parties. We encourage you to review the privacy practices of such third parties.

The Operator is not responsible for the actions of third parties who, as a result of using the Internet or the Site Services, have obtained access to information about the User and for the consequences of using data and information that, due to the nature of the Site, are available to any Internet user.

Keeping your privacy at the company level

In order to make sure that your personal data is safe, we communicate the rules of confidentiality and security to the employees of the Company and strictly monitor the implementation of confidentiality measures within the Company.

Privacy Questions

If you have any questions regarding the Privacy Policy of the Company or the processing of data by the Company, you can contact us using the feedback form.

7. Obrashcheniya pol'zovateley.

K nastoyashchey Politike konfidentsial'nosti i otnosheniyam mezhdu Pol'zovatelem i Operatorom primenyayetsya deystvuyushcheye zakonodatel'stvo RF.

Pol'zovateli vprave napravlyat' Operatoru svoi zaprosy, v tom chisle zaprosy otnositel'no ispol'zovaniya ikh personal'nykh dannykh, napravleniya otzyva soglasiya na obrabotku personal'nykh dannykh v pis'mennoy forme po adresu, ukazannomu razdele Obshchiye polozheniya nastoyashchego polozheniya, ili v forme elektronnogo dokumenta, podpisannogo kvalifitsirovannoy elektronnoy podpis'yu v sootvetstvii s zakonodatel'stvom RF, i otpravlennogo posredstvom formy obratnoy svyazi.

Zapros, napravlyayemyy Pol'zovatelem, dolzhen sootvetstvovat' trebovaniyam, ustanovlennym Pravilami podachi obrashcheniy v Sluzhbu servisa i podderzhki, a imenno soderzhat':

  • nomer osnovnogo dokumenta, udostoveryayushchego lichnost' pol'zovatelya ili yego predstavitelya;
  • svedeniya o date vydachi ukazannogo dokumenta i vydavshem yego organe;
  • svedeniya, podtverzhdayushchiye uchastiye pol'zovatelya v otnosheniyakh s Operatorom;
  • podpis' Pol'zovatelya ili yego predstavitelya;
  • adres elektronnoy pochty;
  • kontaktnyy telefon.

Operator obyazuyetsya rassmotret' i napravit' otvet na postupivshiy zapros Pol'zovatelya v techeniye 30 dney s momenta postupleniya obrashcheniya.


Vo vsem ostal'nom, chto ne otrazheno napryamuyu v Politike Konfidentsial'nosti, Kompaniya obyazuyetsya rukovodstvovat'sya normami i polozheniyami Federal'nogo zakona ot 27.07.2006 N 152-FZ «O personal'nykh dannykh».

Posetitel' sayta Kompanii, predostavlyayushchiy svoi personal'nyye dannyye i informatsiyu, tem samym soglashayetsya s polozheniyami dannoy Politiki Konfidentsial'nosti.

Kompaniya ostavlyayet za soboy pravo vnosit' lyubyye izmeneniya v Politiku v lyuboye vremya po svoyemu usmotreniyu s tsel'yu dal'neyshego sovershenstvovaniya sistemy zashchity ot nesanktsionirovannogo dostupa k soobshchayemym Pol'zovatelyami personal'nym dannym bez soglasiya Pol'zovatelya. Kogda my vnosim sushchestvennyye izmeneniya v Politiku Konfidentsial'nosti, na nashem sayte razmeshchayetsya sootvetstvuyushcheye uvedomleniye vmeste s obnovlonnoy versiyey Politiki Konfidentsial'nosti.

Deystviye nastoyashchey Politiki ne rasprostranyayetsya na deystviya lyubykh drugikh internet-resursov i tret'ikh lits.

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7. User requests.

The current legislation of the Russian Federation applies to this Privacy Policy and the relationship between the User and the Operator.

Users have the right to send their requests to the Operator, including requests regarding the use of their personal data, sending a withdrawal of consent to the processing of personal data in writing at the address specified in the General Provisions section of this provision, or in the form of an electronic document signed with a qualified electronic signature in accordance with the legislation of the Russian Federation, and sent through the feedback form.

The request sent by the User must comply with the requirements established by the Rules for submitting requests to the Service and Support Service, namely, contain:

  • number of the main identity document of the user or his representative;
  • information about the date of issue of the specified document and the issuing authority;
  • information confirming the user's participation in relations with the Operator;
  • signature of the User or his representative;
  • email address;
  • contact phone number.

The Operator undertakes to consider and send a response to the User's request within 30 days from the date of receipt of the request.


In all other respects that are not directly reflected in the Privacy Policy, the Company undertakes to be guided by the rules and provisions of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data".

A visitor to the Company's website who provides his personal data and information, thereby agrees with the provisions of this Privacy Policy.

The Company reserves the right to make any changes to the Policy at any time at its discretion in order to further improve the system of protection against unauthorized access to personal data communicated by Users without the consent of the User. When we make material changes to this Privacy Policy, a notice will be posted on our site along with the updated version of the Privacy Policy.

This Policy does not apply to the actions of any other Internet resources and third parties.